Broadcast campaigns
Reach thousands of opted-in contacts at once with images, video, PDFs and buttons that drive action inside the chat.
Official Meta Tech Partner
Make WhatsApp
Make WhatsApp
work for your business
From smart automation to organised conversations and high-impact broadcasts — everything you need to cut operational noise, lift efficiency and sell more. Effortlessly.
98%Open rate
23MSA users
5 daysTo go live
ChatWorks
Business account · online
Message
ChatWorks integrations — now live
The gap
Everything your business needs to automate, engage and scale on WhatsApp.
Most South African businesses lose customers on WhatsApp — not from bad service, but from slow replies, message overload, and the limits of the normal app. ChatWorks fixes this.
What changes on day one
Reply to customers automaticallyNO ONE WAITS FOR AN AGENT
Live
Send organised broadcastsTHOUSANDS OF OPTED-IN CONTACTS
Live
Manage inboxes across your teamONE NUMBER · MANY AGENTS
Live
Build simple message flowsAPPOINTMENTS · ORDERS · QUESTIONS
Live
Core modules
Five things your WhatsApp channel should already be doing
WhatsApp Flows
Surveys, registrations and guided journeys that capture customer preferences without a single form on a website.
Guided product selling
A digital sales assistant that compares options, answers objections and recommends the right fit.
Shipping automations
Order confirmations, dispatch notices and delivery windows fire automatically — so customers stop asking "where is it?" and your support queue shrinks.
Smart support agent
Handles FAQs, basic troubleshooting and standard requests, then hands the complex, high-value conversations to a human who has the full history.
In practice
What it looks like in a real conversation
Broadcasts
Get better results than email or SMS
Reach customers instantly with WhatsApp broadcasts. With higher open rates, faster replies and real conversations, your message actually gets seen — and acted on.
- Rich media: images, video, PDFs and buttons
- Segment by purchase history, branch or interest
- Replies land in your team inbox, not a void
Average open rate by channel
WhatsApp Flows
Capture customer details with simple flows
Build easy surveys, quick registrations and guided journeys that help you collect customer preferences — perfect for personalised offers and targeted promotions.
- No app download, no login, no drop-off
- Answers write straight into your segments
- POPIA-aligned opt-in handling
Flow — new customer intake
Name & contactSTEP 1 OF 4Done
Nearest branchSTEP 2 OF 4Done
What are you shopping for?STEP 3 OF 4Done
Marketing opt-inSTEP 4 OF 4Awaiting
Guided selling
Help customers find the right product
Use smart WhatsApp chatbots as digital sales assistants. They guide shoppers, compare options and recommend the best fit — boosting confidence, increasing conversions and reducing drop-offs.
- Visual catalogues inside the chat
- Stock and pricing pulled from your systems
- Checkout without leaving WhatsApp
Catalogue — matched to the customer
Front pad set — OEMR899 · IN STOCK JHBBest fit
Front pad set — CeramicR1 240 · IN STOCK CPTUpgrade
Pay in chatPEACH · PAYFAST · OZOW · BOBPAYReady
Real-time alerts
Keep customers updated automatically
Send instant notifications for order updates, shipping progress and delivery. This reduces support queries and builds trust by keeping customers informed every step of the way.
- Triggered by events in WooCommerce or your ERP
- Delivery confirmations you can audit
- Fewer "where's my order?" tickets
Order #4821 — event log
Order confirmed06:12 · AUTOMATICRead
Out for delivery07:40 · AUTOMATICRead
Review requestQUEUED FOR 48H AFTER DELIVERYScheduled
Support agent
Automate routine customer support
Our smart support agent handles FAQs, basic troubleshooting and standard requests — dramatically reducing response times. Your team is freed up to focus on the complex, high-impact issues that need a human touch.
- Keyword-triggered reply libraries
- Smart routing to the right team or branch
- Full conversation history on handover
Team inbox — this morning
142 conversationsHANDLED BY THE SUPPORT AGENTAuto
18 escalatedROUTED TO SALES & ACCOUNTSHuman
First response: 4 secondsDOWN FROM 26 MINUTESImproved
98%
Average open rate on WhatsApp messages
vs ±20% on email
3×
More engagement than email or SMS
Across ChatWorks campaigns
90%
Of SA smartphone users are on WhatsApp daily
23M+ active South Africans
5–7
Days from kick-off to a live channel
Depending on package
How it works
Three steps. Same as a message: sent, delivered, read.
You don't build anything. We assess, we build, you start seeing results.
-
Sent
Book a demo
We assess your needs. We understand your business, your volumes and what you actually want WhatsApp to do.
-
Delivered
We build your workflows
Your automated messages, workflows, broadcasts and team inbox — configured, tested and handed over. Done for you.
-
Read
You start seeing real results
Faster replies. More sales. Happier customers. Usually inside the first week of going live.
Some of our features
Grow your brand with WhatsApp & ChatWorks
From customer updates to automated workflows, ChatWorks helps South African businesses save time, improve service and drive more sales — all through WhatsApp.
Increase your market potential
Keep customers informed with timely WhatsApp updates, add-on suggestions and order changes — helping build trust and support every step.
Targeted campaigns
Send personalised offers, reminders and promotions that capture attention, re-engage customers and bring them back when it matters most.
Grow your brand
Send reliable WhatsApp notifications at scale, keep customers connected throughout their journey, and strengthen brand loyalty and satisfaction.
Custom replies
Provide instant responses to common questions, reduce waiting times and help customers get quick answers — speeding up support and sales.
Automated workflows
Create event-based workflows that guide customers, streamline tasks and deliver highly personalised experiences without manual effort.
Retention & engagement
Deliver rich, immersive WhatsApp campaigns that keep customers engaged, improve loyalty and ensure your brand stays top of mind.
Trusted across South Africa
Our clients love ChatWorks
Turning conversations into conversions
Ready to automate your WhatsApp and grow your business?
WhatsApp Business is the perfect way to stay in touch with your leads and customers. Let's get your channel live in under a week.
Local ZAR pricing
POPIA-aligned
Official Meta Tech Partner
Live in 5–7 days